At MyStake, we strive to provide you with the best possible experience on our platform. If you have any questions or concerns about your account, games, or services, please do not hesitate to contact us.
Live Chat Support
Our live chat support is available 24/7, ensuring that you can get help whenever you need it. Simply click on the "Support" button at the bottom right corner of our website and start a conversation with one of our friendly agents.
Email Support
If you prefer to reach out via email or have a more complex issue that requires in-depth assistance, please feel free to send us an email. We will respond as soon as possible, usually within several hours up to one business day.
Help Centre and FAQ
Before reaching out for support, we recommend checking our comprehensive Help Centre and Frequently Asked Questions (FAQ) section. Here you can find answers to the most common questions about our platform, including game rules, deposit methods, and account management.
Verification or Account-Help Support
If you need assistance with verification or have any issues related to your account, please contact us through live chat or email. Our support team will be happy to guide you through the process and ensure that everything is working smoothly for you.
Responsible Gambling Assistance
MyStake takes responsible gambling seriously and wants to help you maintain control over your gaming experience. If you suspect that you have a problem, please don't hesitate to reach out to our Responsible Gambling team via email.
Technical Support
For any technical issues related to our platform or games, such as crashes, freezes, or connectivity problems, please contact us through live chat or email. Our dedicated Technical Support team will do their best to resolve the issue quickly and efficiently.
Complaint or Dispute Guidance
If you have a complaint about our services or wish to escalate an existing issue, please follow these steps:
Communication Response Expectations
We strive to respond to all queries within a reasonable timeframe. For urgent matters requiring immediate attention, please contact us via live chat or email.
Mobile and Desktop Support Accessibility
Our platform is designed to be accessible across various devices, including desktop computers, laptops, tablets, and smartphones. If you encounter any issues with our mobile application or website, please don't hesitate to reach out for support.
Multilingual Support
While we primarily operate in English, some of our support agents are multilingual and can assist you in other languages such as German, Spanish, Russian, Portuguese, and possibly French.
